Electrolux
Reviews and Complaints

Dear,

Sorry for sending you this messege with a problem that Eletrolux Brazil is not able (actually, do not want) to fix it. However, Eletrolux US is my last hope, before, I will need to be forced to have a quite new Eletrolux refrigerator in poor condition.

I bought in 2020 Aug 8th an Eletrolux refrigerator and that made myself very happy.

However, around 3,5 years later started my nightmare with Eletrolux Brasil. The ice machine was broken. Actually the level padle felt a part. Since then, having the first contact with Electrolux Brasil costum service on 2024 March 20th, and after several fawards and backwards messeges, talkings the problem has not been solved.

In the first message I was told the product was no longer manufactured for more than 5 years, therefore, Electrolux would not have the spare part available. That means I bought a product was no longer manufactured 2 years before, and I was told nothing. Later it was said it was a mistake, however, the product was no longer manufactured since 3 years, and, the spare part was no longer available. Then, Electrolux Brasil put in contact with a reseller who had the Ice machine, however, with a cost 6 times higher than the ordinary cost.

Actually, almost half of the cost I paid for the refrigerator. Every time a fully out of respect for the custumer. I bought a refrigerator with my savings for lasting for more than 10 y.

If something is broken, and that could happen, I just want to buy it with the correct value and replace it . Why is this so problematic ?

Finally, I beg US Electrolux, could support and evenctually push Electrolux Brasil to sell the spare part.

Thank you so much in advance.

And I hope I could have soon my issue solved, best regards,

Giuliano Guilhem.

Hello,

I am writing in regard to urgently getting my dryer repaired that is currently still under warranty. Unfortunately, we have had a very difficult time with your service reps in addressing our issue and are very disappointed in our experience with Electrolux.

Here is an outline of what we have experienced and are asking that you help resolve this issue ASAP.

1) Our dryer makes a very loud rattling noise as if something is loose or broken and metal is being tossed around when the dryer is in use. A repair man came out, and ordered replacement parts

2) Replacement part was delivered in very large box on a crate and is now taking up space in our garage, making that unusable for the time being. We never received a call or date on you end to then install the replacement parts. I had to reach out to get that scheduled.

3) scheduled repair for Wednesday 7/3.

Arranged pet care and arranged work schedule to accommodate.

4) the repair was rescheduled on your end without consent or notice to Wednesday 7/10

5) I repeated the arrangement for pet care and re-arrange work schedule to accommodate the reschedule on Wednesday 7/10

6) This scheduled repair was also rescheduled without consent and no effort was taken on your part to accommodate quick action. Still without a functioning garage as well since parts are sitting there

7) I called your service line to reschedule sooner or arrange for alternative repair company to address the issue. 2 different people in the department said they would escalate this and get back to me within 30 min and end of day to address the issue. Neither of them called back and followed through.

I no longer have time to keep chasing this issue and need a resolution ASAP.

If this cannot be repaired immediately, please send an entirely new replacement dryer as this is still under warranty. I will no longer arrange my schedule to accommodate your constant rescheduling.

This has been 2 months of non functioning dryer and now unusable garage. Please address this ASAP.

WO number 9464****

Thank you

I purchased a fridge from MALIK ELECTRONICS ADDA BASEERA in Muzaffargarh six months ago, which is still under warranty. Unfortunately, the unit has developed a fault and requires repairs.

Despite repeated attempts to contact the vendor, there has been no proper response or resolution of the issue.

To my disappointment, the concerned Electrician of area is demanding charges for the visit and repairs, which should be covered under the warranty terms.

This lack of professionalism and failure to honor the warranty is unacceptable. I urge the vendor to address this matter promptly and provide the required service as per the warranty agreement.

For further information you can contact on 0305-707****