Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

We bought this Electrolux front loading washer 2 years ago because of its high ratings. It has turned out to be a full blown disaster.

There are only two of us, so it is used very little. It has been down three times in two years. This last time, it was under the extended warranty, which we took out because of the repair issues. It has been over two weeks and the dryer is still not repaired.

The Electrolux contractor is too busy to pick up the part and fix it. I have been on the phone endlessly with both electrolux and the contractor. They tell me they will call me back when it is resolved.

I have never gotten a call or had a visit scheduled to fix it. DO NOT BUY ELECTROLUX products.

Product or Service Mentioned: Electrolux Washing Machine.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Nov 09, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

It took them 2.5 weeks to fix a simple hose under the extended warranty, so don't buy electrolux.

You May Also Like