Electrolux customer service is staggering awful.

59 of 173 Electrolux reviews

Induction cooktop...a few months into use gave up the ghost.Repair service came out to undertake warranty work and promptly closed up the unit saying it was a hazard and should be replaced.

Despite numerous phone calls over a four week period, my acquiescence to a repair, not replacement, I am still microwaving my food. Their inability to sort out a a competent repair for this product is incomprehensible. This is a $2000 unit, still under warranty and they simply do not care about their customers it seems.

Please see the attached pictures.Would you want this product in your home?????

This review is a subjective opinion of a user.
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Product or Service Quality
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  • What I liked
      No items
  • What I disliked
    • Product manufacturing standards

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$2000
Product or service
Induction Cooktop
Review category
Appliances and Electronics
review #613501

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Outline_Outreach_SPC

Apr 02, 2015 #967132

Hello Friend,
On behalf of Electrolux, please except our humble apologies on your recent frustrating experience.
Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Electrolux.com with your full name in the subject line and all contact and product information in your email body.
Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.
Best regards
Online Outreach Specialist

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