Featured Not resolved
4 comments

Our 2.5 yr old pampered front loader Electrolux washer had a noise when filling/emptying along with a burning smell.Consider that these are top of the line expensive units.

Our Electrolux recommended repairman advised that it needs a new pump AND electronic control board. He said he has never seen the electric board failure on such a young machine. (Don't even get me started about the companion dryer). Contacted Electrolux to see if they would stand behind their lemon and they wanted nothing to do with the repair costs.

A pity, we are their dream demographic. Bottom line...with the burning smell my wife has lost faith and at just under 3 years in, we are now going to replace the units with anything BUT Electrolux/Frigidaires. I would advise anyone else to do the same.

If you can't stand behind your products you get the bad reputation that this company has developed.I only wish I knew then what I know now!

Reviewer is in unhappy mood. Chris750 is quite happy with nice customer service representative and stated that there is a room for improvement of wont stand behind poor design. Please immediately contact the author of this review to discuss bad quality of electrolux repair. Electrolux needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned electrolux repair in their reviews. You may find this information helpful for further shopping at Electrolux.

Had an Experience with Electrolux?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Cleveland, Tennessee, United States #946917

Buy a MAYTAGE its made here in the USA. Sick of the junk overseas and paying good money.

Anonymous
Pittsburgh, Pennsylvania, United States #942175

We are the sad owners of the above washers.UPDATE: Electrolux's so called "customer care" did reach out to me.

After spending time describing my complaint AGAIN to the representative (I had made a phone call to Electrolux the week before and that phone call was a waste of time as I was reminded that we were out of warranty and they want nothing to do with any repair costs). They only contacted me this second time because of all of the complaints that I have lodged against them on line. Now they are saying that they would have assisted but they can't because I already had their certified repairman fix the washer and they can't reimburse for a part once it has already been purchased. With the burning smell and our repairman saying that it is a fire hazard until it is repaired, what choice did we have but to fix it?

What a joke! This isn't about money, it is the principal of the matter that Electrolux is doing every thing that they can to tap dance around their defective parts quality. I was not asking them to cover the entire repair just the electric control board which our repair man stated should last as long as the washer. Although, if history has taught me anything is that that won't be a very long time anyway.

If Electrolux thinks that I am just going to go away, they are sadly mistaken. I was talking to my attorney the other day (who is building a new home) and I was telling him this story.

He did some checking and advised that...

Show more
Outline_Outreach_SPC
#940985

Hello Friend,

On behalf of Electrolux, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to restore your confidence.

We never wish such inconveniences upon our consumers and want to research your history with us.

If you will, kindly contact us at SocialCare(at)Electrolux.com with your full name in the subject line and all contact and product information in your email body.

Your concern will be reevaluated with our complete and full attention.We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.

Best regards

Online Outreach Specialist

Anonymous
Blanchard, Oklahoma, United States #939292

front load washers and dryers are junk buy to load they have been around for over 40 years

You May Also Like

Electrolux - Terrible Customer Service Electrolux "I had a high end Electrolux dishwasher (5 years old) that needed a new pump. I purchased one thru Electrolux that took 10 days to arrive and it arrived with..." Read more Whirlpool Cabrio washer cracked lid (Model WTW7800XW2) Whirlpool "We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more WARNING TO THE WORLD !!! DONT BUY ELECTROLUX !!!!! Electrolux "My just Tech just left and still haven't been able to fix our dryer. It has been since 5/23/16 and the tech has been to our house over 5 -..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more When Best Buy delivery is SO bad, you take your money to Sears Best Buy "Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more