Multiple washer part failures on a young top of the line Electrolux
Our 2.5 yr old pampered front loader Electrolux washer had a noise when filling/emptying along with a burning smell.Consider that these are top of the line expensive units.
Our Electrolux recommended repairman advised that it needs a new pump AND electronic control board. He said he has never seen the electric board failure on such a young machine. (Don't even get me started about the companion dryer). Contacted Electrolux to see if they would stand behind their lemon and they wanted nothing to do with the repair costs.
A pity, we are their dream demographic. Bottom line...with the burning smell my wife has lost faith and at just under 3 years in, we are now going to replace the units with anything BUT Electrolux/Frigidaires. I would advise anyone else to do the same.
If you can't stand behind your products you get the bad reputation that this company has developed.I only wish I knew then what I know now!
Reviewer is in unhappy mood. Chris750 is quite happy with nice customer service representative and stated that there is a room for improvement of wont stand behind poor design. Please immediately contact the author of this review to discuss bad quality of electrolux repair. Electrolux needs to offer any options to resolve the issue according to poster's claims.