Not resolved

I had a high end Electrolux dishwasher (5 years old) that needed a new pump.I purchased one thru Electrolux that took 10 days to arrive and it arrived with the connecting piece broken in 2 pieces-see photo.

Related: Saddled with a defective Electrolux induction stove for 8 months from purchase!!!!!

When I called to report this, I was told I needed a service person to come to my house to verify that it was actually broken (it was against their policy to either take my word or to accept pictures from me). The service company to whom they had referred me sent 5 faxes to document the damage -they had to send 5 times because Electrolux could not find the incoming fax(they said they get hundreds-great system) or they needed more info. By now it was getting extremely close to Thanksgiving-desperate for a dishwasher. They refused to send a new pump overnight so I accepted they would send by 2 day and rescheduled repair for a Saturday.

Then on Friday the assistant to the CEO (!) told me she canceled my shipment because the documentation on the damaged pump had discrepancies. She accused me of faking the paperwork and also accused the service company of fraud. What possible motive would we have for faking that I received a broken pump??

After an amazingly insulting and frustrating experience with Electrolux I went and bought a new Kitchenaide dishwasher today.WOULD NEVER CONSIDER ANOTHER ELECTROLUX PRODUCT.

Review about: Electrolux Dishwasher.

Review #560791 is a subjective opinion of a user.

PRODUCT OR SERVICE Electrolux Repair
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Electrolux?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more Ezbuy Malaysia Bad Service Ezbuy "I had been purchasing a Redmi Note 3 from ezbuy Malaysia (65daigou); placing the order on 3rd Aug 2016 and receive the phone on 13rd Aug 2016. Upon the reception..." Read more Ge Appliances - Recalled GE Washer Fire Cost me over $500 Ge Appliances "Our Model WPGT9360E0WW GE HE Top Loading Profile Washer caught fire 18-May-2016. It appeared that the fire originated at the main control board, P/N WH12X10281. When this event occurred, we..." Read more Nuwave Oven - Original new wave oven great! New new wave oven terrible. Nuwave Oven "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more Delta Dental - Coverage dropped without notice Delta Dental "I have been with Delta Dental for over 2 years, and for the last 2 years I received notices in December that my coverage would automatically renew the following January...." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Keystone Rv - Leaking basement Keystone Rv "When it rains, we get a puddle of water on the right hand side of the basement. We replaced the weather stripping around the door, but it is still leaking...." Read more