Guyton, Georgia
Not resolved
1.0
Details
Customer service
Product or Service Quality
Style and Design
Value for money
Warranty
0 comments

After reading other reviews, I see that I'm not alone in my 'experience' with Electrolux.We purchased a $3200 Electrolux fridge 4.5 years ago.

After several months we started having trouble with the ice maker. Three repairs later, the service tech determined the fridge had to be replaced. New fridge provided under warranty but we had to pay delivery and installation(?)which we did. Four months into owning new fridge, seal on freezer fails & is replaced.

Four months later, seal fails again ~ technician determines fridge needs replacing (again). This time, despite having purchased a $550 - 3 year warranty, cannot get anyone at Electrolux to answer the phone! Wait times as long as 30 minutes!!! After 6 weeks, finally get a real person to answer phone only to get the run around from polite but powerless customer service reps.

Nobody returns calls....emails are sent back and forth with little to no resolution. We're now told that we have to wait 10-15 business days before our fridge can be replaced AND we will have to pay delivery and installation. I have insisted that Electrolux pay that since we have had such poor customer service ~ we'll see about that.

In the meantime, the freezer section is full of ice formations that resemble stalactites & stalagmites & we will more than likely have to dispose of quite a bit of expensive food.We are NOT happy and will NEVER purchase from Electrolux again.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and product. Please immediately contact the author of this review to discuss poor customer service of electrolux refrigerator and associated monetary loss in the amount of $3000. Electrolux needs to "electrolux pay for delivery and installation for my second replacement fridge due to poor customer service on 3 year warranty" according to poster's claims.

Other people also mentioned electrolux refrigerator in their reviews. You may find this information helpful for further shopping at Electrolux.

Had an Experience with Electrolux?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Samsung Electronics - Poor Quality Warranty Repair; Bad Customer Service Samsung Electronics "Refrigerator never made crushed ice – only whole cubes with the sides slightly shaved. Was that this was normal and not to worry about it, things would clear up on..." Read more Samsung Electronics - Samsung 78 curved TV 4KUHD Samsung Electronics "I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "...I looked to see if there were any recalls on the product but what I found was a lot of disgruntled LG owners with the exact same complaint..." Read more Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more